Shipping policy

DELIVERY OF THE PRODUCTS

When and where?

Yuki Luxury . products are delivered within South Africa from Monday to Friday during office hours and can be delivered to either a residential or employment address. Deliveries to countries outside South Africa can be arranged, please contact Yukiluxury@gmail.com for further assistance. 

These deliveries can only be delivered to a physical address and the purchaser will be liable for all delivery, tax and duty costs. This amount is due before delivery can take place.

Yuki Luxury is not liable for any import duties and vat that may be charged by your local customs office outside of South Africa.

Delivery time

Yuki luxury . will have your products delivered within 24hrs - 5 working days in main city centres, as well as for the store collection option and within 10 - 15 working days for all other regions, from date of dispatch.

The main city centres include Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London. We do not guarantee that the products will be delivered within the above mentioned timeframes and will not be liable for any loss and/or liabilities and/or costs and/or damages and/ or expenses arising as a result of the late delivery.

Unavailable at the time of delivery

Should you be unavailable to accept the delivery, the courier company will call you to arrange another possible time for delivery Should the courier not be able to deliver for a second time due to your unavailability, the goods will be returned to us and you will liable for an additional R100 fee (incl. VAT) for each product that was to be delivered.

 

Customer Privacy policy

Yuki Luxury . shall take all reasonable steps to protect the personal information of users.

For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAlA may be downloaded from:

http://www.lawsofsouthafrica.up.ac.za/index.phplegisiation.